Return & Layaway Policy

RETURNS

  • Merchandise returned within the first 14 days from purchase date are eligible for our money-back guarantee.

  • This excludes custom jewelry designs, modifications, and jewelry repairs.

  • Refunds will be returned to you in the same form as originally paid, and trade-ins will be returned.

  • Store credit will be given if you prefer.

  • After 14 days, all sales are final.

  • Customers may request a loan for half the amount paid on a jewelry purchase (not including sales tax).

Handbags: 

  • You may return a handbag/wallet if it is returned within 3 days of the purchase date.

  • The pink Lizzy’s security tag must remain intact and not removed.

  • The handbag/ wallet must also be returned in the same condition as purchased.

  • If all components listed above are met, you will receive a full refund in the same form as originally paid.

10-10-10 LAYAWAYS

After choosing an item from our vast inventory either online or in-store, you only need to pay 10% down for the first initial payment. The remaining balance will be settled in an easy installment plan: 10% of the balance paid monthly within 10 months!

  • You can always make a larger payment than the minimum, or pay off your layaway before the 10 months is up.

  • All payments can be made in person, or with a debit/credit card by phone AFTER the initial down payment has been made in-store.

  • Layaways will be held for 10 months IF regular monthly payments are received. 

  • If monthly payments are not received, and 90 days have passed since a layaway payment has been made, the layaway is subject to cancellation with some or all payments and trade-ins forfeited. 

  • A full refund will be initiated for layaways canceled within the first 14 days from initial start date. Refunds will be issued to original form of payment, and trade-ins will be returned. 

  • Layaways canceled or returned after 14 days will result in a 10% restocking fee of the purchase sale price. (For example, if the item was sold for $499.99 + tax, the 10% restocking fee would be $49.99.)

  • No cash refunds after 14 days. You may apply all money paid, minus the restocking fee, toward a new purchase, a layaway of equal or greater value, or apply towards an existing layaway.

  • In-store credits issued for merchandise trade or canceled/ forfeited layaways will be held for a maximum of one year from date of issue. After one year, the credit is invalid.