FAQs
At Lizzy's, we pride ourselves on offering a unique blend of high-quality jewelry and reliable loan services, all delivered with exceptional customer care. Whether you're curious about our loan process, interested in learning more about our extensive jewelry collection, or simply seeking guidance on how to make the most of your experience with us, you'll find the answers you need right here. Explore our frequently asked questions to discover how Lizzy's Jewelry and Loan can meet your needs with professionalism, integrity, and expertise.
At Lizzy's, we accept a wide range of items, including gold and silver jewelry & coins, luxury watches and handbags, musical instruments, and more. If you're unsure whether we'll accept your item, feel free to contact us for clarification.
When you bring in an item for a loan, we will assess its value and offer you a loan based on that appraisal. You'll then receive cash for your item, and we'll hold onto it as collateral until you repay the loan, plus any applicable interest and fees. Once the loan is repaid, you'll receive your item back. If you're unable to repay your loan, you can choose to forfeit the item.
Our third-party jewelers offer a wide range of jewelry repair services, including ring re-sizing, stone replacement, prong re-tipping, chain repair, clasp replacement, custom orders, and more. Whether your jewelry needs a minor adjustment or a major repair, they have the skills and experience to restore it to its former glory!
Our repair process takes 2-3 weeks to complete. We currently do not have an in-house jeweler. Therefore, we hand deliver our repairs to our trusted third-party jeweler, weekly.
Yes, we offer watch adjustment services, including battery replacement and link removal/addition. Our skilled team can handle a variety of watch brands and models, ensuring your timepiece fits and functions properly. NOTE: We do not work on watches valued over $500 in-house. We do in most cases, have a third-party watch repair option available. For example, this would include Cartier, Rolex, and Omega.
At Lizzy's, we pride ourselves on our commitment to providing exceptional customer service, fair and transparent transactions, and a wide range of high-quality merchandise. Our knowledgeable staff are here to assist you every step of the way, whether you're loaning an item, selling your valuables, or seeking jewelry repair services.
Yes, we offer an online marketplace where you can browse and purchase a selection of items from our inventory. Our online platform provides convenient access to a variety of jewelry, watches, and more, with secure payment options and nationwide shipping available.
You can reach us by phone at (360) 657-5276 during our business hours. Additionally, you can visit our contact page on our website to send us a message or email us directly at sales@lizzysjewelry.com. We're always happy to assist you with any questions or inquiries you may have.